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Ticket Reservation and Confirmations
FAQs and information on ticket reservations, confirmations, e-tickets, boarding passes, refunds and everything else related to your ticket and reservation.
Changing and amending your ticket reservation
All changes or amendments will be subject to amendment fees and any fare differences as specified by the airlines rules. If you wish to cancel or amend a reservation you will be liable for any cancellation fees as levied by the airline. Fees vary depending on the airline and the type of ticket/fare that you have purchased. Please note that most "low fares" are non-refundable. If you need to amend a booking it may be possible but will again depend on the conditions of your particular ticket/fare
You can request a refund directly with Alternative Airlines through our Customer Service team. Please note refunds are dependent on the airlines terms and conditions and are subject to fees and charges. If you have any queries about refunds or would like to request a refund, please contact us through https://www.alternativeairlines.com/contact
I can’t find my reservation confirmation
Find out information on where your Alternative Airlines reservation confirmation is sent to and the steps that you need to take if you cannot find it.
How do I know when my ticket reservation is confirmed?
Find out about how to get your flight confirmation and when you will get ticket confirmation with Alternative Airlines.
I made a spelling mistake in my name on my ticket, what do I do?
The name on your passport must match the name on your ticket exactly. Find out what do to if you've made a spelling mistake on your ticket.
What is a Booking Confirmation?
Find out exactly what a booking confirmation is, where Alternative Airlines sends booking confirmations and what you can use your booking confirmation for.
What is an E-ticket?
Find out information on what an e-ticket is and how you can use the e-ticket that Alternative Airlines has issued on the flight that you have purchased.
If you have entered any payment details your card will not have been debited if the transaction was not completed. You will receive an email with a payment link to help you make the reservation again. We advise to use a different method of payment form the options we provide. If this still does not work, please contact us via https://www.alternativeairlines.com/contact and we will do all possible to resolve any situation to your complete reservation.
Will I get my tickets sent to me in the post?
Do Alternative Airlines send out tickets by post or electronically? Find out how Alternative Airlines send out tickets once you have purchased a flight.
What is a Travel Document?
Find out what a Travel Document is, when you will get one and what it contains at Alternative Airlines.
What is a Boarding Pass?
Find out what a boarding pass is, what a boarding pass is used for and when you will need it to fly on an airline purchased through Alternative Airlines.
COVID-19 Coronavirus Travel Advice
Travel advice: If your trip is not within 72 hours, we urge you to hold off calling the Alternative Airlines customer service so we can help those with more imminent travel. For FAQs, advice and other steps concerning Coronavirus (COVID-19) please click https://www.alternativeairlines.com/wuhan-coronavirus-travel-advice