Alternative Airlines Help

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• Changing and amending your ticket reservation

  All changes or amendments will be subject to amendment fees and any fare differences as specified by the airlines rules. If you wish to cancel or amend a reservation you will be liable for any cancellation fees as levied by the airline. Fees vary depending on the airline and the type of ticket/fare that you have purchased. Please note that most "low fares" are non-refundable. If you need to amend a booking it may be possible but will again depend on the conditions of your particular ticket/fareVery popular

• Ticket refunds

  You can request a refund directly with Alternative Airlines through our Customer Service team. Please note refunds are dependent on the airlines terms and conditions and are subject to fees and charges. If you have any queries about refunds or would like to request a refund, please contact refunds@alternativeairlines.com if you want information on how to find refundable flights, visit our refundable flights page.Very popular

• I can’t find my reservation confirmation

  Find out where your reservation confirmation is sent to and what to do if you can't find it.Very popular

• How do I know when my ticket reservation is confirmed?

  Find out about how to get your flight confirmation and when you will get ticket confirmation with Alternative Airlines.Popular

• Failed Reservations

  If you have entered any payment details your card will not have been debited if the transaction was not completed. You will receive an email with a payment link to help you make the reservation again. We advise to use a different method of payment form the options we provide. If this still does not work, please call one of our team of advisors on 0044 1293 874 920 and we will do all possible to resolve any situation to your complete reservation.Some readers

• What is a Booking Confirmation?

  What is a Booking Confirmation? Find out what it is and what it contains with Alternative AirlinesSome readers

• I made a spelling mistake in my name on my ticket, what do I do?

  The name on your passport must match the name on your ticket exactly. Find out what do to if you've made a spelling mistake on your ticket.Some readers

• What is an E-ticket?

  Find out what an e-ticket is and how you can use it to travel on your flight.Some readers

• Will I get my tickets sent to me in the post?

  Find out how you will receive your tickets once you've bought flights with Alternative Airlines.Few readers

• What is a Travel Document?

  Find out what a Travel Document is, when you will get one and what it contains at Alternative Airlines.Few readers

• What is a Boarding Pass?

  Find out what a boarding pass is, what it is used for and how to obtain one.Few readers