Question 1

Changing and amending your ticket reservation

Accepted Answer

All changes or amendments will be subject to amendment fees and any fare differences as specified by the airlines rules. If you wish to cancel or amend a reservation you will be liable for any cancellation fees as levied by the airline. Fees vary depending on the airline and the type of ticket/fare that you have purchased. Please note that most "low fares" are non-refundable. If you need to amend a booking it may be possible but will again depend on the conditions of your particular ticket/fare type. Please call us on 0044 1293 874 920 and we will happily advise you of the relevant charges and procedures.

Question 2

Ticket refunds

Accepted Answer

You can request a refund directly with Alternative Airlines through our Customer Service team. Please note refunds are dependent on the airlines terms and conditions and are subject to fees and charges. If you have any queries about refunds or would like to request a refund, please contact refunds@alternativeairlines.com

if you want information on how to find refundable flights, visit our refundable flights page.

Question 3

Adding Baggage to your Flight

Accepted Answer

For certain airlines you can add baggage through the booking process or alternatively, you can contact us via telephone or email. For help adding baggage at booking, visit our how to book baggage page. In some cases, baggage can only be added directly with the airline either online or at check-in. Alternative Airlines will always advise you the best way for you to add your baggage and you can contact us by +44 1293 874 920 or email customerservice@alternativeairlines.com for support.

Question 4

I can’t find my reservation confirmation

Accepted Answer

An email confirmation will be automatically sent to the email provided when you made a reservation online. We advise to check your spam/junk mail box just in case it has been delivered there.

Question 5

How much baggage can I check-in?

Accepted Answer

This will depend on the airline you are travelling with and your class of travel. Baggage allowances vary with each airline and if you travel in Business class you will get a higher allowance than if you fly in Economy. The actual allowance applicable to your journey will be shown on your travel itinerary.

Question 6

Seat Selection

Accepted Answer

Alternative Airlines will ask for your seat preference with every booking you make via our website and confirm the seat if it is free to book. On certain airlines, you can reserve your preferred seat at an additional cost. To find out how to book your preferred seat please visit our "How to Book Seats" page. Please note that surcharges may apply. If you need any help booking your seat, don't hesitate to contact us on +44 1293 874 920 or email customerservice@alternativeairlines.com.

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